Some time ago we begin to need something to manage our clients requirements because it was already a very high entropy. After some research (that means google) we were unable to find a simple app that fit our needs. At this point Cesar decided to implement Drupal + Support Ticket System module.
As always this module had not all we needed and as always we finished changing the module’s code, creating new views and a lot of Drupal theming to get a better functionality and a better UI to the way we work. Since then we have been using it (2 years actually) we very good results.
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